Privacy Policy

1. Introduction

Nexovia Travel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when using our Services, including:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Passport details, date of birth, nationality, travel preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Account Information: Username, password, profile preferences
• Communication Data: Information you provide when contacting customer support or subscribing to newsletters

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, referring URLs
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party travel service providers (airlines, hotels, etc.) to facilitate your bookings and provide customer support.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, facilitate travel arrangements, and provide customer support
• Communication: To send booking confirmations, travel updates, and respond to inquiries
• Account Management: To create and maintain your account, including authentication and security
• Personalization: To customize your experience and provide relevant travel recommendations
• Marketing: To send promotional offers, newsletters, and travel deals (with your consent)
• Analytics: To analyze usage patterns, improve our Services, and develop new features
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Travel Service Providers

We share your information with airlines, hotels, car rental companies, and other travel service providers necessary to fulfill your bookings.

4.2 Payment Processors

We use third-party payment processors (such as Stripe) to handle payment transactions securely. We do not store full credit card information on our servers.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., email providers, analytics services, customer support platforms).

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4.6 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal information on protected servers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Compliance with PCI DSS standards for payment card data

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking records and transaction data are typically retained for at least 7 years to comply with legal and regulatory requirements. Account information is retained until you request deletion or your account becomes inactive for an extended period.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, such as marketing communications
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.

We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by regulatory authorities.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: